HX: The Awards Gives Honors to Top Individuals in the Hospitality Industry
Three individuals were honored for their contributions at this year's new hospitality industry awards program, HX: The Awards. The awards were announced by Hospitality Media Group (HMG) and were sponsored by Guest Supply.
The ceremony and reception recognizing all winners took place earlier this month at the InterContinental Times Square Hotel in New York City.
"HX: The Awards recognized and honored the movers and shakers of 2018," said Phil Robinson, HX show director.
The three awards for individual excellence were: Next Gen Leader,Outstanding Woman in Hospitality Leadership, and General Manager of the Year.
Alexander Shashou, co-founder and president of ALICE, received the Next Gen Leader honor, pictured with Rich Tuckwell-Skuda, President of Avvio North America.
Alexander Shashou, co-founder and president of ALICE, received the Next Gen Leader honor. ALICE, which was started in 2013, has become one of the fastest growing companies in the hospitality technology arena, raising a total of $39 million, and securing a global customer base of over 2,000 hotels. ALICE is a hotel operations platform enabling staff to interact with both the guest and each other.
Shashou said that he is most proud of the company's product. By working hand in hand with the platform's hotels to understand all of their operational challenges, the company has developed something that is helping hotels deliver better service and proving the value and power of service in the guest experience, he noted.
"Seeing the positive reactions from hoteliers when we demonstrate our product will never get old," Shashou said. "We now have over 110 people spread across 15 countries who have all decided to join us on this journey and help realize our vision to build a hospitality platform that empowers hotel staff to delight their guests."
The honor of Outstanding Woman in Hospitality Leadership Leadership was given to Leola Edelin, general manager of the Renaissance Hotel in Albany, N.Y.
The honor of Outstanding Woman in Hospitality Leadership was given to Leola Edelin, general manager of the Renaissance Hotel in Albany, N.Y. The property is Albany's first and only luxury lifestyle hotel.
" I'm always looking for opportunities to make a difference, both in the workplace and in the community. I love sharing my journey and showing our youth and those new to the hospitality industry how to break through glass ceilings and remove the barriers to success," Edelin said.
She noted that her property has achieved two consecutive AAA 4 Diamond Ratings, Marriott's Operational Excellence & Renovation Excellence Awards, and three Historic Preservation Awards.
General Manager of the Year went to Steven Shern, area managing director of Two Roads Hospitality.
And, the recognition of General Manager of the Year went to Steven Shern, area managing director of Two Roads Hospitality. Shern is awaiting the opening of the Thompson Dallas - where he and his family are relocating to and where he will become the area managing director for Texas Thompson properties in early 2019. He ended his five-year tenure in October as general manager of the 247-room Thompson Chicago Hotel - which is also part of Two Roads Hospitality - while also serving as area managing director.
He noted the accomplishments of his property over the past five years. It was named one of the top hotels by Conde Nast Traveler and Travel + Leisure, as well as being one named of the top 100 companies to work for in Chicago.
His favorite part about being a general manager is challenging himself and the property, building great teams, and mentoring. "There is nothing more rewarding to me than spending time building a culture, helping people reach their potential, and seeing the results of that time investment down the road," Shern said.